Privacy Policy

Contact Information Management

Click To Food collects various types of personal information from users, including names, addresses, phone numbers, email addresses, GPS location, and identification details ("Personally Identifiable Information" or "PII"). We may also collect information about your past orders, favourite restaurants, customer service interactions, reviews, and social media activities.

We may request medical prescriptions and health insurance details ("Health Data") as necessary and in compliance with relevant regulations.

Click To Food employs web analytics to monitor site traffic and improve our services. This data may be shared with third parties but will not include PII.

Non-Personally Identifiable Information ("Non-PII") encompasses aggregated data and demographics that do not identify individual users. This includes device information, operating systems, browser types, and general demographics like location, gender, and age. We use cookies and similar technologies to enhance user experience, which you can manage through your browser settings. For more on cookies, visit allaboutcookies.org.

IP Addresses are automatically logged by our servers when users access the site, along with the times and pages visited. This is a common practice for most websites.

Use of Your Information

Click To Food uses your Personally Identifiable Information (PII) to create your account, communicate about our services, offer promotions and special offers, and process your purchases. You can opt out of receiving promotional communications by visiting your personal account page and using the opt-out link.

We use cookies to remember you and enhance your experience on our platform. Cookies allow us to recognize returning users and provide personalized information such as login details, preferred language, and country selection. Click To Food does not sell your information to third parties but shares PII with third-party vendors and service providers to facilitate our services. We also share order details, names, addresses, and phone numbers with restaurants to process your orders. Additionally, we may disclose PII to third parties like attorneys, collection agencies, or law enforcement in connection with alleged violations of our terms of use or other legal matters.

User-generated content, such as reviews and social networking preferences, may be visible to the public. Therefore, we cannot guarantee the privacy of any PII included in such content.

Non-Personally Identifiable Information (Non-PII), which does not identify you personally, can be used and shared with affiliates and third parties for any purpose. If we combine Non-PII with PII, the combined information will be treated as PII.

We use IP Addresses to analyse site usage, diagnose server issues, and manage the platform. IP Addresses and related information are treated as Non-PII unless required otherwise by law.

Management of Email Address

To register for an account on Click To Food, you must provide your email address or other contact information. We use this information to confirm your orders and communicate with you about any issues. Registration is not possible without an email address.

Once provided, you can access, update, modify, or delete your email address through your account settings. While you can choose not to provide your email address, this will prevent you from registering on our website and placing orders.

We share your contact details (name, surname, delivery address, and phone number) with the restaurant where you place an order. This information is also used to enhance your website experience, communicate with you, meet legal requirements, and improve our services. It may be disclosed to our staff and third parties involved in order delivery or website support.

We do not sell your personal contact information. It will only be shared as outlined in this Privacy Policy or if legally required (e.g., by court order or for fraud prevention).

Management of Payment Information

When placing an order through Click To Food, you must choose a payment method. Click To Food does not store or seek to retain your debit/credit card information. Orders can be paid directly to the restaurant upon delivery using cash, credit card, or payment checks. Some restaurants may require online debit/credit card payments as the only payment method.

For online debit/credit card transactions, we transmit your complete card information to the relevant card company in an encrypted format, following globally accepted standards during order processing. If you choose, we can store part of your card information in an encrypted format, ensuring physical, electronic, and procedural safeguards are in place to protect your credit card information.

Order Placement Information

When placing an order through Click To Food, we require personal information such as your name, address, phone number, and email address to identify you and complete the order. This information will be shared with the restaurant processing your order.

We have agreements with all partner restaurants to restrict the disclosure or further processing of the personal information we provide. Your personal information will be used solely to notify you of your order status. It will not be shared with our business partners or affiliates without your permission and is treated as confidential. We will not disclose it to outside parties unless required by law. Marketing emails are only sent to users who have specifically opted in to receive them.

Medical Information for Prescription Orders

When ordering prescription medicine through Click To Food, you must provide your health information and ID. We transmit this data to the chosen pharmacy in an encrypted format, following globally accepted standards. Click To Food does not access this health information. We have agreements with all partner pharmacies to restrict the disclosure or further processing of health information provided by us. The pharmacy will use your health information solely to process your prescription order. Click To Food does not store your health information, though we may keep a copy of your ID for identity verification and documentation purposes.

Browsing Data and Clickstream Information

As you navigate our website, we collect data on which pages you visit, the features you use, and the duration of your visits. This information does not reveal your identity or link to you personally. We use it to support, analyze, and improve your purchases and website experience, comply with legal requirements, and provide relevant advertising and recommendations, either on our site or third-party sites. This information may be shared with our staff and third parties involved in processing your transaction, delivering your order, and analysing your website usage.

Third-Party Advertising

We may utilise advertising companies to display ads on our behalf. These companies may use cookies and action tags to assess the effectiveness of their ads. They might also use this technology to present you with specialised or relevant advertising content and recommendations on our website or theirs. The information collected through these cookies and action tags is entirely anonymous and does not include any personal contact information.

Promotional Activities

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with data from other companies to enhance and personalize our services, content, and advertising. If you prefer not to receive marketing emails from us or participate in our ad-customization programs, you can update your preferences by emailing us or logging into your account on our website and adjusting your settings under the "My Account" section.

How We Share Your Personal Data

Your personal information may be shared with our team and third parties involved in delivering your order, as well as in analysing and supporting your website usage. We might disclose your data to safeguard our legal rights, in response to actual or potential harmful behaviour, or if required to comply with legal obligations or protect our property and the rights of our users or the public. This could involve sharing information with other entities for fraud prevention and credit risk management.

Disclosure of Personally Identifiable Information

At Click to Food, we may disclose personally identifiable information (PII) in the following ways:

• Collaborating with third-party service providers: We may share PII with third-party service providers to facilitate services such as website hosting, data analysis, payment processing, order fulfilment, IT services, customer service, email delivery, and credit card processing.
• Fulfilling purchases: Your information may be shared with our restaurant partners to fulfil your orders effectively.
• Communication facilitation: PII may be disclosed to identify you when you communicate with others regarding site-related content through our platform.
• Promotional activities: We may share information with sponsors of promotions, ensuring compliance with the respective promotion rules.
• Business transitions: In the event of reorganisation, merger, sale, or other business disposition, PII may be shared with affiliates or third parties involved in the transition process.
• Legal compliance and protection: We may disclose information as deemed appropriate to comply with applicable laws, respond to legal processes, enforce terms and conditions, protect operations, rights, privacy, safety, or property, and pursue available remedies.

Rest assured, we handle your personal information with care and transparency, adhering to legal requirements and safeguarding your privacy at all times.

Cookies

Upon visiting our website, your computer receives a "cookie" from our server. This small packet of information serves to identify you as a user within our system, saving you time by retaining your contact information. Rest assured, cookies do not transmit viruses and can only be accessed by the server that issued them. You have the option to accept or decline cookies by adjusting your browser settings. However, please note that disabling cookies may limit your access to certain features of our site.

Safeguarding Your Personal Information

At Click to Food, we prioritise the protection of your personal information. Our website employs secure pages for collecting user data, and sensitive information is stored in encrypted format. Utilising a combination of technical and managerial practices, we ensure the confidentiality, security, and integrity of the data stored on our system. Our servers utilise Secure Sockets Layer (SSL) and encryption technology compatible with popular web browsers like Netscape Navigator, Microsoft Internet Explorer, Firefox, Safari, and Chrome.

Security Measures

We implement reasonable organisational, technical, and administrative measures to safeguard personally identifiable information (PII) within our control. However, it's important to note that no data transmission over the Internet or storage system can guarantee 100% security. We advise against sending sensitive information via email. If you suspect that your interaction with us is compromised, such as the security of your account, please notify us immediately through the contact details provided in the "Contacting Us" section below. Please be aware that notifying us via physical mail may result in a delay in our response to the issue.

Third-Party Practices

Our Privacy Policy does not cover, and we do not take responsibility for, the privacy or information practices of third parties, including our affiliates or any third-party sites linked to from our website. The presence of a link on our site does not indicate endorsement of the linked site by us or our affiliates.

Service Information

Ensuring top-notch service is a priority for us. To enhance your experience, we may occasionally send you information about products, services, discounts, promotions, and campaigns that we believe may interest you. We'll only send marketing communications with your consent. If you no longer wish to receive these updates and want to unsubscribe from marketing communications, you can contact us via email or adjust your settings through the "My Account" link on the user main page.

Privacy Policy Amendments

Click to Food reserves the right to modify this Privacy Policy at any time by posting the updated version on the website.

Updating Personal Information

You can easily update your personal information by logging into your membership account and navigating to "My Account." From there, you can edit the details listed under "Account Info" and "Saved Address."

Contact Information for Inquiries and Feedback

All comments, queries, and requests regarding our use of your information are welcome and should be directed to Click To Food.

For questions or concerns relating to our privacy policy, please contact us via email at info@clicktofood.com or at:

Phone: +971 50 544 9172 or +971 56 399 2356

Calls to and from Click To Food may be recorded for quality and training purposes.